General Help

This help guide answers some questions about using our site. If you have a question that is not covered here, please contact us at info@mymuseo.com.

Q: I was looking at your site and did not see a category that applies to me and I am not sure how I fit in on your site.

A: That is a real good question that we have been asked by some members and others. We made several default categories on the site. However, you don’t need to try to fit your work or collectibles into these presets. If you don’t see one that applies to you, after you have registered and are uploading an image, in the category dropdown you can select other and create a new category.

Q: What percentages of sales does myMuseo.com take when I sell an item?

A: myMuseo.com does not take any fees from sales you make. You receive 100% of all sales you make through our site. For more information about sales, please see About Seller Fees

Q: If you take no percentage of sales are there any costs to use you site that I need to know about?

A: myMuseo is 100% free to use. There are no hidden costs. The only cost you will have is your time: registering, uploading items and enjoying interacting with the community.

Q: I work in multiples. How can I list an item in editions?

A: In this version you cannot list multiples or editions. In the next release of myMuseo this functionality will be included. We apologize, but for now your best method is to post one item, indicating the edition number. Once that sells, delete the original posting and re-post it again with the next edition number

Q: I started the registration process on myMuseo but did not receive a confirmation e-mail. How do I proceed?

A: First, please check you junk or spam folders. If myMuseo is not in your address book your email provider may have filtered and placed it in you junk/spam folders.

We send the confirmation immediately. If you do not see the confirmation there, make sure you typed your email address correctly into our system. If your information was not entered correctly you will need to start the registration process over.

Q: Do I have to use a portrait of myself for my profile image?

A: No. myMuseo uses a default profile image when a new member signs up. We encourage you to upload a profile image that can be a portrait or another image that represents you and your areas of interest. You only need to make sure the image is not copyrighted and does not violate our terms of use.

Q: I am a collector and do not want to share my collections publicly - I am only interested in aquiring new work for my collection. Can I register without my information being public?

A: Yes, you ceratinly can. At the moment please go through the registration process and once you have finished send us an email to hide your profile. We respond to messages within 12 - 24 hours.

In the next version of myMuseo community members who prefer not to have a public profile will be able to set up their accounts as private during the registration process.

Q: I have registered on the site and on my profile page I see two icons: Add a Collection and Upload an Image. Do I need to start a collection before I upload and image?

A: Absolutely not. You can upload images and organize them into a collection later (if you want to make one or more collections). Many members, such as artists, want to organize their work into thematic collections (series) and we have added this functionality to allow members to do that.

In our next release we will add additional functionality that allows members to easily re-order collections, items in their collection as well as all items. Currently, the default order shows the most recently uploaded image 1st and the most recently collection created 1st.

Q: I uploaded a featured image and what I see is a blue rectangle. What happened?

A: This happens when an image does not meet the minimum requirements for upload. On the Add an Item Page there is a link about image requirements. The minimum requirements are:

  • 1000 pixels wide or;
  • 700 pixels tall
Size your images to whichever pixel dimension, above, is greater. Images that do not meet these requirements will create an error or show a blue rectangle and you will be prompted to upload an image meeting these requirements.

Q: I’m pretty old school when it comes to how computers and websites work. I never even owned a computer until recently when I was given an iPad as a gift. I do not understand the image requirements – it’s like a language I do not know.

A: First off, if you have a specific question or encounter any difficulties on our site, please feel free to contact us at info@mymuseo.com. The good news is you can take photos, manage and edit them on your iPad or smartphone.

We recommend the free app from Adobe – Adobe Photoshop Mix. This app works not only on your iPad but also iPhones and Android & Windows smartphones or tablets. The app is fairly easy to use and allows you to edit your images (such as cropping) as well as to change their size. The main thing you want to make sure of is the dimensions of your images. Adobe Photoshop Mix allows you to see the actual pixel size of your image.

Q: What I collect is pretty esoteric. I doubt there would be similar members. What are the benefits for me if I join.

A: There are several benefits. To begin with although existing members may not be listing items similar to yours, they may find either an item you have posted within their interest area. Members list their areas of interest, but they do not list everything they are interested in.

Additionally, we market our site via Facebook, Pinterest and other social media sites where people could discover your collection(s).

In the next version update to myMuseo, we will also refine our metatags so your collection(s) will be found more easily by search engines.

Q: My Grandfather was in Berlin at the end of World War II and brought back both Nazi and Soviet regalia. I am in charge of his estate. Can I list these items on myMuseo?

A: No. This is a violation of our Terms of Use. While you may innocently be trying to sell such items, there is no way to control who is buying them and why they are buying them. There are many sites where you can list these. We are not one of them.

Q: When I was a young photographer I was able to take photos of the Civil Rights Movement in the US, photos of the Black Panther Party as well as photos of Vietnam, Anti-Apartheid, and PLO protest photos. Can I post these on your website?.

A: Yes, these are welcome here – the caveat is these could be a case by case basis per our Terms of Use. If any of the photos you have taken one-sidedly promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group we will decide by the individual image, rather than your body of work, if it is a Terms of Use violation.

Note, that your description of any photo is also considered in the Terms of Use. Giving context in the description makes a world of difference when it comes to documentary photography.

Q: I registered on myMuseo and when I try to go to the site I get and weird message from my anti-virus software. Sometimes it is a site not found error and sometimes it is a SSL warning.

A: We have heard this from a few members. All who are using McAfee. myMuseo does have an SSL certificate so you may want to try accessing the site using https://mymuseo.com. If you have bookmarked the site, please edit it so that it begins with https, not http.

Some members have gone so far as to completely delete McAfee from their computer. We do not have a solution to this problem as we have no relationship with McAfee.

If you are using Windows 8 or 10, you have a built in anti-virus application: Windows defender. Additional anti-virus applications are not needed. If you are using an apple computer, we recommend Norton Security. Please note: Norton Security will install extensions on all Mac browsers that will slow down your browser. You can delete these from the extensions panel in Safari and other Mac browsers.

If you have any questions not covered here, please contact us at info@mymuseo.com.





Last Updated October 10, 2018

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